Shipping policy

All orders are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please allow 48hr delivery for all orders made on Sunday and weekdays after 2pm. Please also allow 72hrs for orders made on a Bank Holiday

SHIPPING & DUTIES – UNITED KINGDOM
We ship from within the UK, resulting in 0 UK duties applicable
All orders will be processed within 1 business day
Standard Delivery – 2 to 4 business days
Express Delivery – 1 to 2 business days
Shipping option costs calculated upon checkout

SHIPPING & DUTIES – UNITED STATES
We now ship from within the U.S., resulting in 0 U.S. duties applicable
All orders will be processed within 1 business day
U.S. Standard Shipping – 5 to 7 business days
Shipping option costs calculated upon checkout

SHIPPING & DUTIES – EUROPE
We now ship from within the EU, resulting in 0 European duties applicable
All orders will be processed within 1 business day
Standard Delivery – 3 to 10 business days
Express Delivery – 1 to 6 business days
Shipping option costs calculated upon checkout

We will contact you via email (or text message with the phone number you provided at checkout) to notify you on the day of our arrival. 



 Disclaimer

 

Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or delays caused by our local shipping partners.

We aim to meet these delivery times, however times may differ during busy periods. 

     

    CUSTOMS DUTIES - NON-UK, NON-US & NON-EUROPEAN ORDERS

    Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

    Please note that customers takes full liability for all postal charges, return shipment costs, customs charges and handling fees even if they refuse to accept a parcel due to import duties or taxes.


    How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

    If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at info@anthonyjameswatches.london with your name and order number, and we will look into it for you.


    Refunds, returns, and exchanges

    We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.  See More About Our Returns Policy Here. 

    In the event that your order arrives damaged in any way, please email us as soon as possible at info@anthonyjameswatches.london with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

    If you have any further questions, please don't hesitate to contact us at info@anthonyjameswatches.london.